FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Nairobi Washing Machine Repair-KE FAQs : Read and learn more about what our clients ask most. This is a good place for you to get some insight about how to deal with your washing machine issues. You can also get in touch with our team if your inquiry is not covered in our Frequently Asked Questions (FAQs) here.
How can I tell if my washing machine needs repair?
A: Look out for signs like unusual noises, leaks, failure to start, excessive vibration, or clothes not properly cleaned after a cycle. If you notice any of these issues, it might be time for a repair.
Should I repair or replace my washing machine?
A: It depends on the extent of the issue and the age of the machine. Minor problems are often fixable and cost-effective. Our technicians can assess the problem and advise you on the best course of action.
How often should I service my washing machine?
A: Regular maintenance is recommended to prolong the machine’s life. Consider servicing your washing machine at least once a year to ensure optimal performance.
Is it safe to repair the washing machine myself?
A: It’s advisable to seek professional help for repairs. Attempting DIY fixes without proper knowledge and tools might worsen the problem or pose safety risks.
How long will a typical repair take?
A: Repair times vary depending on the issue. Minor repairs might take a short time, while more complex problems could require additional parts and time. Our technicians strive to complete repairs efficiently.
Do you provide warranties for your repair services?
A: Yes, we offer warranties on both parts and labor for our repair services. The warranty duration may vary depending on the type of repair and the parts used.
How can I schedule a repair service?
A: To schedule a repair service, you can contact us via phone or our website. Our customer service team will assist you in arranging a convenient appointment time for our technicians to assess and repair your washing machine.
Are your technicians certified and experienced?
A: Yes, our technicians are highly trained, certified, and experienced in handling various washing machine brands and models. They undergo regular training to stay updated with the latest technologies and repair techniques.
What brands of washing machines do you repair?
A: We repair a wide range of washing machine brands, including but not limited to Samsung, LG, Whirlpool, Bosch, Haier, and many others. Our technicians are skilled in addressing issues across various brands.
What payment methods do you accept for your repair services?
A: We accept various payment methods, including cash, credit/debit cards, mobile money, and bank transfers, to provide convenience for our customers when paying for repair services.